Question 1

What can I order?

Accepted Answer

Each online order covers one portrait commission. You can order the digital file on its own, or choose matt print, framed print, or canvas options that include the finished digital artwork. Additional pets can be included in the same portrait when needed.

Question 2

How does timing work?

Accepted Answer

If timing matters, you can add a requested date when ordering. We do our best to accommodate requested dates where possible. The shortest artwork lead time is 2 working days with a 12pm cut-off. Printed orders cannot be requested on a 2-day turnaround and should allow at least 5 working days before print production and courier timings are taken into account.

Question 3

What makes a good reference photo?

Accepted Answer

Clear light, visible eyes, and an expression that feels natural to your pet are ideal. You can upload multiple images if different photos show different details well.

Question 4

Can I request changes before the portrait is finalised?

Accepted Answer

Yes. Every portrait includes a proof stage so you can request small refinements before the final file is delivered.

Question 5

Do you create memorial pet portraits?

Accepted Answer

Yes. Memorial portraits are welcome and handled with care, with the same focus on likeness, sensitivity, and emotional presence.

Question 6

Can more than one pet appear in the same portrait?

Accepted Answer

Yes. Single-pet portraits are the clearest starting point, but multi-pet commissions can be arranged when needed.

Question 7

Can I order more than one separate portrait at once?

Accepted Answer

The online order form is set up for one portrait commission at a time. If you want several separate portraits, place separate orders or contact us for a combined quote.

Question 8

How will I receive the finished artwork?

Accepted Answer

Every order includes the finished digital file. If you choose a printed option, the print is made from that approved artwork and sent separately.

Question 9

When do I pay?

Accepted Answer

If online checkout is enabled, you’ll move to a secure payment step after submitting your details and photos. If it is not enabled, your request is recorded first and the next step is confirmed manually.

Question 10

How is print delivery handled?

Accepted Answer

When you choose a printed option, you pick a shipping region (UK, EU, or rest of world). UK postage is included in your portrait total in a single figure; larger printed orders may waive any postage top-up automatically. EU and international orders use a simple flat rate per portrait commission (there is no basket). Printed orders also need print production and courier time, so please allow at least 5 working days from the order cut-off before those extra timings are taken into account.

Clear answers about the portrait, the file, and the print options.

If your situation is specific, we can advise directly.